Getting Started
Organise this resource area around accurate, maintained information relevant to the TradEdge platform and deployment context.
Help Centre
Find clear guidance for using and understanding TradEdge.
Access practical support information covering accounts, platform features, payments, organisations, programmes, merchant operations and common user questions.
Help Centre
Part of the TradEdge Resource Centre for institutions, partners, developers and users working with connected TradEdge infrastructure.
Resource Context
Make the information around the platform as usable as the infrastructure itself.
The Help Centre is designed to make routine TradEdge questions easier to resolve. Content can be organised around the actual products, user roles and workflows available within each deployment.
Resource content should remain aligned with the products, APIs, deployment models and operational processes actually available. Where information changes, the maintained documentation should remain the authoritative reference.
Built to evolve with TradEdge
These pages provide the public resource architecture. Dynamic documentation, articles, case studies and live system-status data can subsequently be connected to the appropriate database, CMS, documentation engine or monitoring service.
Resource Areas
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Organise the information users need around clear, maintainable resource areas.
Present technical and operational information in a way that helps each audience find the right level of detail without unnecessary complexity.
Accounts & Access
Organise this resource area around accurate, maintained information relevant to the TradEdge platform and deployment context.
Payments & Transactions
Organise this resource area around accurate, maintained information relevant to the TradEdge platform and deployment context.
Organisations & Membership
Organise this resource area around accurate, maintained information relevant to the TradEdge platform and deployment context.
Programmes & Beneficiaries
Organise this resource area around accurate, maintained information relevant to the TradEdge platform and deployment context.
Technical Support
Organise this resource area around accurate, maintained information relevant to the TradEdge platform and deployment context.
Resource Principles
Useful resources should be accurate, navigable and connected to the actual platform.
The Resource Centre should become the dependable public reference layer around TradEdge products, integrations, deployments and support.
Accurate
Publish claims, workflows and technical details that reflect the implemented platform.
Navigable
Help users move quickly from a broad question to the exact guidance they require.
Version-Aware
Keep technical guidance aligned with supported APIs, environments and integration behaviour.
Maintainable
Structure content so updates can be made without rebuilding the entire resource experience.
Need More Context?
Talk to TradEdge about your product, deployment or integration requirement.
If the information you need is not yet available in the Resource Centre, send us the context of your request and the relevant TradEdge service area.